Frequently Asked Questions.
Time Slot Availability
We will always work with your schedule.
The only time this becomes a problem is when the character you want is already booked for a party during your desired time, or when we simply don’t have the time to get someone to your party.
Both of these issues can be avoided by early booking.
The only time this becomes a problem is when the character you want is already booked for a party during your desired time, or when we simply don’t have the time to get someone to your party.
Both of these issues can be avoided by early booking.
What will characters do at my party?
At the time you set with us, your chosen character will arrive at the party, ready to surprise your guests. If you want them to knock on the front door, they will; however, we can also have them enter a special way, like walking into the backyard, being led in by another adult, or even waiting for the party to move into a different room, with the character waiting.
Your special character will bring their own supplies for all of the games and activities for the party you book.
Your character will also pose for pictures with your birthday child and their guests at any time during the party. Many families like to have group photos, as well as individual photos with the guests and sometimes even family photos.
Before the character leaves, they will join the singing of “Happy Birthday” to the guest of honor. This is a perfect time to cut the cake, and allows the character to leave gracefully. However, mascot characters cannot sing, so they will join in animated, though silent ways.
Your special character will bring their own supplies for all of the games and activities for the party you book.
Your character will also pose for pictures with your birthday child and their guests at any time during the party. Many families like to have group photos, as well as individual photos with the guests and sometimes even family photos.
Before the character leaves, they will join the singing of “Happy Birthday” to the guest of honor. This is a perfect time to cut the cake, and allows the character to leave gracefully. However, mascot characters cannot sing, so they will join in animated, though silent ways.
How do I book?
Please fill out and submit our contact form or email us at [email protected] so we can check the availability of your party package. We recommend you book 4-6 weeks in advance, because this will give you a better chance of getting the party host and date of your choice.
Verbal reservations will be held for 24 hours. To fully secure a date, we require a deposit. If we do not receive this in that time, the party date and time will be released if someone places a deposit on a party for the same time.
We book parties on a first come first serve basis and we do not hold dates without a deposit. All deposits are applied to your total party price and are Non refundable. Options are shown on our website along with what each package includes, pricing and add on items you can add to your party.
Verbal reservations will be held for 24 hours. To fully secure a date, we require a deposit. If we do not receive this in that time, the party date and time will be released if someone places a deposit on a party for the same time.
We book parties on a first come first serve basis and we do not hold dates without a deposit. All deposits are applied to your total party price and are Non refundable. Options are shown on our website along with what each package includes, pricing and add on items you can add to your party.
Final Count/ RSVP Policy
We need a final count seven (7) business days prior to the party, if you have selected the “Tea party” or “All Inclusive” packages.
This will be the number used to plan appropriate quantities of prizes, accessories, crafts, and costumes (if applicable).
This final count includes the birthday child.
If a guest is included in the final count and does not attend, unfortunately we cannot provide a refund. In addition, we will not be able to accommodate unexpected guests/siblings. They will need to be supervised either by you or the child’s parent.
Overall, it would be better to have an extra place setting than a child that is left out.
This will be the number used to plan appropriate quantities of prizes, accessories, crafts, and costumes (if applicable).
This final count includes the birthday child.
If a guest is included in the final count and does not attend, unfortunately we cannot provide a refund. In addition, we will not be able to accommodate unexpected guests/siblings. They will need to be supervised either by you or the child’s parent.
Overall, it would be better to have an extra place setting than a child that is left out.
How do I pay?
50% will be deducted from the total price as a deposit. Deposits are required for booking character visits. The balance must be paid in full one week before the day of the party (square or credit card). There is a $25 fee for any check that is returned or has non-sufficient funds (NSF).
All deposits are NON-REFUNDABLE because the party host reserved for your event is considered unavailable for other parties.
All deposits are NON-REFUNDABLE because the party host reserved for your event is considered unavailable for other parties.
Travel Fees
Party packages include round trip travel within a twenty (20) mile radius from Las Vegas NV. A travel fee will be charged for travel beyond this twenty (20) mile zone. This charge is necessary to cover the extra travel time, gas, and vehicle wear and tear.
Wondering if we will travel all the way to you? Just ask.
We’ll accommodate you if we can.
Wondering if we will travel all the way to you? Just ask.
We’ll accommodate you if we can.
Events other than Birthdays
We can come to any event – we’ve been invited to Grand Openings for various stores, visits at yogurt shops, celebrating holidays with retail outlets and fundraising events. We are happy to discuss any event with you.
Please also call for our corporate pricing.
Please also call for our corporate pricing.
Party Locations
We bring the party to your home, park, church, a reception hall, or wherever you would like. Please provide us with a complete address including the city and zip code for all parks and venues.
Some venues have their own restrictions and guidelines so please check to make sure your venue allows outside entertainment before booking with us.
We are happy to provide entertainment at parties hosted at a restaurant. We just ask that you inform the restaurant staff that you will be having entertainment. If an extra table is needed to do crafts or face-paint, etc., we will ask you to arrange for this with the restaurant staff.
Some venues have their own restrictions and guidelines so please check to make sure your venue allows outside entertainment before booking with us.
We are happy to provide entertainment at parties hosted at a restaurant. We just ask that you inform the restaurant staff that you will be having entertainment. If an extra table is needed to do crafts or face-paint, etc., we will ask you to arrange for this with the restaurant staff.
Character arrival timing
Typically, it is best to plan for you to start your party at lest 30 minutes before you have the character come to your door; that way no one misses the fun with the special guest.
If possible, please have the party guests waiting for the character in a place that they cannot see the character, so the party guests can still be surprised. This also gives the character an opportunity to prepare anything that they need to.
If you have an extra adult on-hand to help the character carry supplies into the party, the help is greatly appreciated.
If possible, please have the party guests waiting for the character in a place that they cannot see the character, so the party guests can still be surprised. This also gives the character an opportunity to prepare anything that they need to.
If you have an extra adult on-hand to help the character carry supplies into the party, the help is greatly appreciated.
Outdoor Parties
We would be happy to entertain outdoors if weather permits.
We do not allow outdoor parties from June 1st to September 1st due to extreme heat. This is required by our insurance for the safety and health of our performers.
However, please make sure that there is plenty cool shade for the performer since they are wearing heavy costumes.
Please make sure if you are planning an outdoor party that you have a backup venue in case you need to hold your party indoors. If you do end up moving indoors before the character arrives, please give us a call so we can arrange it with the party character.
With outdoor summer parties, water guns or pools are common. Please make sure your party guests don’t get our characters wet. We rely on you to keep party guests from being too rambunctious.
We do not allow outdoor parties from June 1st to September 1st due to extreme heat. This is required by our insurance for the safety and health of our performers.
However, please make sure that there is plenty cool shade for the performer since they are wearing heavy costumes.
Please make sure if you are planning an outdoor party that you have a backup venue in case you need to hold your party indoors. If you do end up moving indoors before the character arrives, please give us a call so we can arrange it with the party character.
With outdoor summer parties, water guns or pools are common. Please make sure your party guests don’t get our characters wet. We rely on you to keep party guests from being too rambunctious.
Number of party Guests
In order to give each child the attention they deserve,
we suggest that you have up to 12 children per performer.
If you plan on having more than 20 guests, we suggest you either hire another character or eliminate a time consuming activity, such as face painting.
Our character will do all they can to make each child feel special, but the more guests there are, the more difficult that becomes.
we suggest that you have up to 12 children per performer.
If you plan on having more than 20 guests, we suggest you either hire another character or eliminate a time consuming activity, such as face painting.
Our character will do all they can to make each child feel special, but the more guests there are, the more difficult that becomes.
Multiple characters
We are happy to send more than one character to a party. Many parties request superhero teams, several princesses, or mascots that go together.
A princess and her prince could come, or you could have the princess and a pirate, a clown, or a superhero.
Mixing and matching is no problem at all!
A princess and her prince could come, or you could have the princess and a pirate, a clown, or a superhero.
Mixing and matching is no problem at all!
What to do after booking
You will need to make sure that you have given us your final guest count as stated under “Final Count/ RSVP Policy”.
Make sure you have a clear space where the character has room to move freely and room enough for all the kids to sit around them. Areas where toys are out of sight will help to keep children engaged while the character leads activities and also prevent falls and accidents from happening.
We will also need a table and chair if we are providing crafts or face painting.
Each event is self-contained. The performers are very flexible and need only enough room for the children to sit or stand around them, for activities like princess fashion show, dancing, or superhero training.
Also, your character will call you the day before your party to confirm everything with you.
Make sure you have a clear space where the character has room to move freely and room enough for all the kids to sit around them. Areas where toys are out of sight will help to keep children engaged while the character leads activities and also prevent falls and accidents from happening.
We will also need a table and chair if we are providing crafts or face painting.
Each event is self-contained. The performers are very flexible and need only enough room for the children to sit or stand around them, for activities like princess fashion show, dancing, or superhero training.
Also, your character will call you the day before your party to confirm everything with you.
Cancellations and refunds
Deposits are non refundable. If you need to reschedule, we will gladly work with you to determine an alternative party date, based on availability.
We will work with you to find a date that works for your schedule if you have an emergency and need to change your party date. We will apply your deposit to another date as a one-time courtesy.
If you do not want to reschedule, you will lose your deposit/final payment.
We will work with you to find a date that works for your schedule if you have an emergency and need to change your party date. We will apply your deposit to another date as a one-time courtesy.
If you do not want to reschedule, you will lose your deposit/final payment.
Hospital visits and Charity events
If you know a sick child, and they would enjoy a surprise visit from their favorite
character, please let us know! This is the heart of our business and part of our pro-bono work. We can make home and hospital visits. We will visit with the child for a brief time and read a story or two, if desired. We will work with you on the details of the visit to make it as special as possible.
character, please let us know! This is the heart of our business and part of our pro-bono work. We can make home and hospital visits. We will visit with the child for a brief time and read a story or two, if desired. We will work with you on the details of the visit to make it as special as possible.
Character Assistants
Las Vegas Character Visits reserves the right to bring an additional staff member along without notice for assisting the characters with setup and transporting supplies in high-volume parties, escorting the characters for security purposes, or driving the characters to events.
The assistant will not interfere with the activities or guests and will be there for the sole purpose of helping and protecting the actors. We will do our best to notify you.
The assistant will not interfere with the activities or guests and will be there for the sole purpose of helping and protecting the actors. We will do our best to notify you.
Special Needs
If your child or any of the guests have any special needs or allergies, it is your responsibility to inform us before the event.
We are not liable for any injuries, allergic reactions to food, makeup, or face paint, or accidents, etc that may occur while at the event. We will work with you as much as we can, just let us know what the situation is.
We are not liable for any injuries, allergic reactions to food, makeup, or face paint, or accidents, etc that may occur while at the event. We will work with you as much as we can, just let us know what the situation is.
Arrival and departure times
Character entertainment start & end time will be determined prior to your party date. Extended time and/or characters can be accommodated if arrangements are made in advance. We appreciate your consideration and understanding.
Driving directions to your location are very much appreciated since web directions are not always reliable. Our characters will do all they can to arrive at your party a little early, but sometimes things happen.
Please have a phone available in case the character gets lost, delayed, or in an accident. If something like this happens, we will do all we can to make it right.
Driving directions to your location are very much appreciated since web directions are not always reliable. Our characters will do all they can to arrive at your party a little early, but sometimes things happen.
Please have a phone available in case the character gets lost, delayed, or in an accident. If something like this happens, we will do all we can to make it right.
Late party guests
Our characters run on a very tight schedule, and therefore cannot be delayed as they may have another event to attend after yours. If some of your guests are late, we
recommend that they join in the party upon arrival.
Those guests coming late may join the party at whatever point it has progressed to. For Example: The group has already completed the make-up session and has moved on to the dress up, the late guest must skip the make-up and join in the dress up. This is necessary in order to provide the least amount of disruption to the party. Your understanding is appreciated.
recommend that they join in the party upon arrival.
Those guests coming late may join the party at whatever point it has progressed to. For Example: The group has already completed the make-up session and has moved on to the dress up, the late guest must skip the make-up and join in the dress up. This is necessary in order to provide the least amount of disruption to the party. Your understanding is appreciated.
Character Arrival
Not every character has a horse-drawn carriage, so to make everything fair; the
character for your party will be arriving in a car.
If we are entertaining at a home, we recommend that you keep the children away from the street-facing windows at the character’s expected arrival time to maintain a magical entrance.
If the event is in an open location, such as a park, we will work something out, such as parking around the block and walking into the event on foot. Please also think of a distraction when it is time for the performer(s) to leave. Cake or presents is always a good diversion. This is something we will discuss with you before the party date. We appreciate as much detail as you can provide so that we may make the most enchanting experience possible.
character for your party will be arriving in a car.
If we are entertaining at a home, we recommend that you keep the children away from the street-facing windows at the character’s expected arrival time to maintain a magical entrance.
If the event is in an open location, such as a park, we will work something out, such as parking around the block and walking into the event on foot. Please also think of a distraction when it is time for the performer(s) to leave. Cake or presents is always a good diversion. This is something we will discuss with you before the party date. We appreciate as much detail as you can provide so that we may make the most enchanting experience possible.
Photography
Las Vegas Character Visits reserve the right to use photos taken during the party for promotional purposes. These photos will not identify the child’s full name, age, or residence. We are happy to allow you to take as many photos and/or video footage as you like as well.
By paying your full amount for the party this enables Las Vegas Character Visits to use any photos of your child and her/his guests on our
website and social media sites for promotional reasons.
We will never post any revealing information about you or the children. We ask that you obtain permission for the other parents as well, when possible.
By paying your full amount for the party this enables Las Vegas Character Visits to use any photos of your child and her/his guests on our
website and social media sites for promotional reasons.
We will never post any revealing information about you or the children. We ask that you obtain permission for the other parents as well, when possible.
Gratuities
Gratuities are not included in the package pricing, and are always greatly appreciated by our characters! If you want to show the character that you appreciated their
performance, we recommend a gratuity based on the party amount of 10% – 20% at your discretion. Tips are not required, but always appreciated.
performance, we recommend a gratuity based on the party amount of 10% – 20% at your discretion. Tips are not required, but always appreciated.
Parent Attendance
We ask that the parent(s) of the birthday child please stay for the duration of the party to attend to possible needs of the children. The parents of guests are welcome to stay and enjoy the fun! Adult supervision is required at all times.
We are not baby sitters and will not discipline the kids. The party character is only responsible to engage the children in party activities. Good behavior is always promoted, but it is the responsibility of the hostess to monitor and take charge of any children who are not behaving or who do not want to participate in the party activities.
We are not baby sitters and will not discipline the kids. The party character is only responsible to engage the children in party activities. Good behavior is always promoted, but it is the responsibility of the hostess to monitor and take charge of any children who are not behaving or who do not want to participate in the party activities.
Atmosphere and party conditions
We require that all guests present at the party be respectful to the character. If at any time the character feels uncomfortable because of the behavior of those present, they will stop the party and leave with payment in full. Behaviors including but not limited to lewd or crude comments, the use of alcohol or drugs, smoking indoors, unwanted touching or advances (children disrespecting costumes or characters), physical or verbal abuse of children, or the display or use of weapons will not be tolerated. An unsafe party atmosphere violates our agreement, and we have no obligation to continue the party. We reserve the right to refuse service to anyone. We want to make your party wonderful, but we must see to the safety and comfort of our performers first. Your understanding and assistance in this is greatly appreciated.
We require at least one parent or guardian be with (within sight and hearing) of the character and party at all times for liability reasons. Our performers are not allowed to be alone with any number of children at any time. Often, children want to share their toys with the character. We are happy to play along, but for the performer’s safety, an adult is required to accompany the show-and-tell.
Furthermore, we will never discipline the children; we kindly ask that parents contain unruly children for the safety of the other children and the performer. This will help the character carry out duties and ensure a more pleasant experience for everyone. If the character is physically threatened or violated, this is considered a breach of contract and the character reserves the right to leave, and no refund will be given.
We require at least one parent or guardian be with (within sight and hearing) of the character and party at all times for liability reasons. Our performers are not allowed to be alone with any number of children at any time. Often, children want to share their toys with the character. We are happy to play along, but for the performer’s safety, an adult is required to accompany the show-and-tell.
Furthermore, we will never discipline the children; we kindly ask that parents contain unruly children for the safety of the other children and the performer. This will help the character carry out duties and ensure a more pleasant experience for everyone. If the character is physically threatened or violated, this is considered a breach of contract and the character reserves the right to leave, and no refund will be given.
Last minute emergencies
We reserve the right to reschedule your character’s visit under extenuating circumstances, including but not limited to serious personal or family illness, death in the family, travel emergencies, natural disaster or catastrophe, or severe weather conditions.
We will strive to ensure your party can be rescheduled at a convenient time. If your character has an emergency at the last minute, we will strive to replace the performer, so the character can still attend your party. If we cannot find a replacement, we will do our best to supply you with a different character. If we do this, we will contact you by telephone to give you the opportunity to choose whether you would like a substitute character (and which one) or to reschedule the party. Due to the cost and delicate nature of our costumes, and the safety risks to our performers, we cannot service outdoor parties in rain (even if it is only sprinkling), strong winds, or other unfavorable weather conditions.
We will strive to ensure your party can be rescheduled at a convenient time. If your character has an emergency at the last minute, we will strive to replace the performer, so the character can still attend your party. If we cannot find a replacement, we will do our best to supply you with a different character. If we do this, we will contact you by telephone to give you the opportunity to choose whether you would like a substitute character (and which one) or to reschedule the party. Due to the cost and delicate nature of our costumes, and the safety risks to our performers, we cannot service outdoor parties in rain (even if it is only sprinkling), strong winds, or other unfavorable weather conditions.
Late Character
We do all we can to be perfectly punctual to each party that we attend. However, sometimes life does not go as planned. If your character feels as if they will be arriving late, they will call and inform you. Although it is never anticipated that a character should be delayed or late, if your character is later than 40 minutes, you have an option to cancel the party or accept the character at a 50% discount. Full or partial refunds can be worked out on a party-by-party basis. We will do all we can to be fair and reasonable, and even more so if you will do the same.
Please notify us of any unusual traffic situations in your area. Things like close proximity to stadiums, or amusement park, or living near a road that may have a lot of traffic will sometimes slow a character down. Telling us this information will help in making sure your performer is at your event on time. Failing to mention traffic conditions as stated above, with the exception of accidents or construction may result in tardiness. If hosting your party at a venue, please inform us of the exact site location at the venue along with the proximity of the site from the parking lot. Please make yourself available by phone the day of the party in case the performer needs to contact you. Failure to do so, may result in your performer being late.
Please notify us of any unusual traffic situations in your area. Things like close proximity to stadiums, or amusement park, or living near a road that may have a lot of traffic will sometimes slow a character down. Telling us this information will help in making sure your performer is at your event on time. Failing to mention traffic conditions as stated above, with the exception of accidents or construction may result in tardiness. If hosting your party at a venue, please inform us of the exact site location at the venue along with the proximity of the site from the parking lot. Please make yourself available by phone the day of the party in case the performer needs to contact you. Failure to do so, may result in your performer being late.
Liability and Damages
The character we send will treat your home with the utmost respect, and provide the pinnacle of professional service. Las Vegas Character Visits assumes no responsibility or liability for accidents or damage caused by party guests. We appreciate your assurance to see that our assets are treated gently, carefully, and with respect. As the client, you will be held financially liable for any damage incurred to our party assets while we are on-site at your location, including the character’s costume and the entertainment materials.
Liability
When you pay your deposit to book a party, you are agreeing to provide a safe environment for party guests and the character. Please be advised that we assume no responsibility or liability resulting from accidents or damage caused during your party to your guests or your property. The character we send will strive to ensure that your home and guests are treated with care, but liability will lie solely with the client. If the client chooses to serve food or requests makeup or face painting services, we suggest that clients alert guests and their parents of these activities to avoid allergic reactions or ruined clothing due to spills. We also require clients to supervise all party activities. Although the party hosts are there to entertain the children, it is the responsibility of the client, and/or guests’ parents to resolve behavioral problems or to care for children in the event of injury or illness.
Liability
When you pay your deposit to book a party, you are agreeing to provide a safe environment for party guests and the character. Please be advised that we assume no responsibility or liability resulting from accidents or damage caused during your party to your guests or your property. The character we send will strive to ensure that your home and guests are treated with care, but liability will lie solely with the client. If the client chooses to serve food or requests makeup or face painting services, we suggest that clients alert guests and their parents of these activities to avoid allergic reactions or ruined clothing due to spills. We also require clients to supervise all party activities. Although the party hosts are there to entertain the children, it is the responsibility of the client, and/or guests’ parents to resolve behavioral problems or to care for children in the event of injury or illness.
Disclaimer
We are pleased to provide fun and entertaining characters for your party. Please note that it is not our intention to violate copyright laws, so we attempt to make our characters different from nationally known, copyrighted characters using uniquely designed costumes, accessories, designs, and character names of our own creation. Any resemblance to nationally known, copyrighted characters is strictly incidental and unintentional. If you have any questions regarding this issue, we encourage you to contact us. Should you have the need for a licensed, copyrighted character at your event, we encourage you to contact the company/copyright holders for your specific desired character. In addition, we will only accept bookings from individuals who are aware that we DO NOT represent any licensed character.
Casting and Employment
Think you have what it takes to be a character?
Simply send 3 photos and your resume to [email protected], and we’ll get back to you as soon as we can!
To be a part of the team, you must fit the following:
-be outgoing & charismatic!
-be highly reliable
-have means of own transportation
-independent & positive
-preferably performing arts experience
-between the ages of 18-28
-have weekend availability
Simply send 3 photos and your resume to [email protected], and we’ll get back to you as soon as we can!
To be a part of the team, you must fit the following:
-be outgoing & charismatic!
-be highly reliable
-have means of own transportation
-independent & positive
-preferably performing arts experience
-between the ages of 18-28
-have weekend availability
Additional Fees
Sometimes additional may apply if the character requires extensive makeup or preparation time. These fees go straight to the performer or makeup artist to ensure a perfect quality event.
